Outsourcing Services

Globosoft is a place which can look after your all outsourcing needs whether its a Customer Relationship Management (CRM), Back Office Operations, Revenue Accounting, Data Entry, Data Conversion , Finance & Accounting, HR Services, Transcription, Translation Services, Content Development, Animation, Remote Education, Data Search, Market Research, Network Management and Consultancy Services.

Pakistan is well positioned to derive benefits from the ITES market and become a key hub for these services. The country’s strengths in the form of low staff costs, a large pool of skilled, English speaking workforce, conducive policy environment and Government support has made Pakistan a popular choice for customers seeking outsourced services.

Call Center Services

Customer Loyalty Programs

Our customer service offerings create a virtual customer service center to manage customer concerns and queries through multiple channels including voice, e-mail and chat on a 24/7 and 365 days basis.

Service Example:

Customers calling to check on their order status, customers calling to check for information on products and services, customers calling to verify their account status, customers calling to check their reservation status etc.

Technical Support Services

Our technical support offerings include round-the-clock technical support and problem resolution for customers and (computer hardware, software, peripherals and Internet infrastructure manufacturing) companies. These include installation and product support, up & running support, troubleshooting and Usage support.

Service Example:

Customers calling to resolve a problem with their home PC, customers calling to understand how to dial up to their ISP, customers calling with a problem with their software or hardware.

Telemarketing Services

Our telesales and telemarketing outsourcing services target interaction with potential customers for ‘prospecting’ like either for generating interest in products and services, or to up-sell / promote and cross sell to an existing customer base or to complete the sales process online.

Service Example:

Outbound calling to sell wireless services for a telecom provider, outbound calling to retail households to sell leisure holidays, outbound calling to existing customers to sell a new rate card for a mobile service provider or outbound calling to sell credit or debit cards etc.

Application Outsourcing

Globosoft’s Application Outsourcing (AO) offering brings together multi years of experience in the planning, building, integration, testing and supporting of IT systems to provide a comprehensive end-to-end solution for the management and enhancement of our clients’ business-critical applications.
The aim of our AO service is to achieve customer satisfaction through the provision of an optimized, scalable and industrialized service based on continuous improvement within the context of a flexible partnership model.
Globosoft’s Application Outsourcing Services include:

  • Application maintenance, development and enhancement
  • Implementation and conversion services
  • Upgrades and migrations
  • Systems consolidation
  • Production and cycle support
  • New product launches
  • Help desk
  • Testing
  • Third-party integration

Quality Assurance

Globosoft’s dedicated Software Quality Assurance (SQA) practice provides a full spectrum of testing services to organizations creating business applications and software products. Globosoft SQA delivers a combination of solid technical competence along with state-of-the-art testing technologies and frameworks. Additionally, Globosoft SQA offers efficient defect management and prevention practices that include accurate defect description, correction, delegation/registration and post-revision testing. Our SQA team has expertise in various testing types, including functional, reliability, performance and maintainability, enabling us to deliver truly comprehensive SQA service.

Our SQA services include:

  • SQA Consulting Services
  • Independent Testing
  • Test Automation
  • Industry-Specific Frameworks
  • Application Security Testing