Network Support & Help Desk

At Globosoft Technologies, we provide services to take care of your network so you can take care of your business. We employ powerful remote network monitoring tools to provide 24×7 proactive support for your business.

Our technical staff can offer your company/ organization 24×7 support in a matter of days, providing you robust and thorough IT services and extreme responsiveness for much less cost than you can do yourself.

Application Maintenance

Globosoft develops smart, dynamic and secure software applications which meet the ever changing needs of the business world. We go to great efforts to ensure that all applications are extendable; we do this because we understand that the demands of consumers, technology, and the regulatory environment are all constantly changing.

One of Globosoft’s unique competencies is our ability to acknowledge your business requirements and build a technical solution, which fulfills your current & future needs.

Our software application services include:

  • New Application Development
  • Application Maintenance & Support
  • Reengineering and Migration
  • Intranet/Extranet Development

Network Monitoring & Administration

Our maintenance service, active issue troubleshooting and remote resolution can save your businesses from critical downtime, not to mention the cost avoidance of an information technology office visit. At the first sign of trouble within your business infrastructure our IT staff is immediately notified and begins to respond.

We are notified not only of system failures, but issues well before they occur. For example, we can see CPU or memory utilization out of spec, long running or blocked SQL transactions, disk space running low, unusual event log activity, network saturation and much more. Our monitoring covers operating systems including Windows and Linux, Active Directory, Microsoft SQL Server, Exchange Server, as well as your backup software to ensure that your backups are succeeding.

Our 24×7 remote network support service covers:

  • Troubleshooting
  • Server Preventative Maintenance
  • Anti-virus updates
  • Server Patch Management
  • Service Pack Installation
  • External Vulnerability Scanning
  • Backup Management and Administration
  • Security Log Analysis
  • Event Log Monitoring

Help Desk & Support Services

Globosoft Helpdesk & support services cover an unlimited number of support incidents for hardware and software problems including troubleshooting and issue resolution. We provide multi-channel (voice, web, e-mail and chat based) helpdesk services, to assist our clients with deployment on both local and global distributed delivery platforms.

We can set up and manage IT service desks for IT infrastructure support and management to provide a single point of contact for IT users across multiple geographies and locations. These work under a strict framework of service level agreements covering remote control and diagnostics, either on a pro-active or self-service tool basis.
We are working with proven and latest Helpdesk technologies such as: Remedy, Service Desk from HP, Advance Helpdesk from CA, Track IT and Touch Paper.

Globosoft Helpdesk provides a one-stop 24×7 technology service support area, so that clients can get help whenever and wherever they need it. We leverage ITIL best practices to run a highly efficient and cost effective support operation and strive to deliver proactive and comprehensive support to end users in these areas:

  • 24x7x365 Service Coverage
  • Voice, E-mail and Chat-based Support
  • Setting up of Helpdesk Support
  • Online Live Helpdesk
  • Website Navigational Assistance
  • Remote Assistance
  • Provision of Project Management
  • Support by Certified Engineers
  • Tracking & Reporting Systems
  • Enterprise IT Infrastructure Support (Applications, Hardware, Network & Servers)
  • Software Configuration & Installation Assistance

With our Helpdesk services, our client’s eliminate their critical points of failure, improve their customer satisfaction, improve system availability and benefit from a decreased total cost of ownership.