Network Support/ Help Desk


At Globosoft Technologies, we provide services to take care of your network so you can take care of your business. We employ powerful remote network monitoring tools to provide 24×7 proactive support for your business.Our technical staff can offer your company/ organization 24×7 support in a matter of days, providing you robust and thorough IT services and extreme responsiveness for much less cost than you can do yourself.

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Our maintenance service, active issue troubleshooting and remote resolution can save your businesses from critical downtime, not to mention the cost avoidance of an information technology office visit. At the first sign of trouble within your business infrastructure our IT staff is immediately notified and begins to respond.

We are notified not only of system failures, but issues well before they occur. For example, we can see CPU or memory utilization out of spec, long running or blocked SQL transactions, disk space running low, unusual event log activity, network saturation and much more. Our monitoring covers operating systems including Windows and Linux, Active Directory, Microsoft SQL Server, Exchange Server, as well as your backup software to ensure that your backups are succeeding.

Our 24×7 remote network support service covers:

- Troubleshooting
- Server Preventative Maintenance
- Anti-virus updates
- Server Patch Management
- Service Pack Installation
- External Vulnerability Scanning
- Backup Management and Administration
- Security Log Analysis
- Event Log Monitoring

 

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